Friday, May 13, 2011
Have you ever encountered someone who really loves their job? I am sure you have, and you probably noticed something different about them than most of the people you meet during a typical day. Simply put, they do a better job because they love it, not because they make a certain amount of money or enjoy a certain level of prestige. People that love their job have discovered a way to match their talents and interests with a specific vocation. Have you ever considered whether or not your job fits that description? Jack Welch says that the really good people love the "stuff" of the job...all of it, good or bad. They turn problems into opportunities and people are drawn to them because of it. We have all been associated with someone like this, it just feels good to be around them. The reverse is also true. If someone dislikes their job it is usually due to a mismatch of talent and opportunity. Nothing is ever good enough for these people. You can pay them more, give them more responsiblility and they will undoubtedly find the negative in it. Personally, I choose to surround myself with and seek out people that want to win, regardless of the challenges. Think about it, if it were not for the challenges, why would your company need you? Anybody can "go with the flow" when things are easy and everything is going well. It is the rare individual that welcomes a challenge as an opportunity to make a positive difference. If you want to build a reputation as a winner, then look at problems you face as your chance to shine. Your confidence will soar and, trust me, people will notice.
Friday, May 6, 2011
Thursday, May 5, 2011
Yesterday I wrote about ADP's Comprehensive Services business model. The attached article explains how HR Professionals can become more strategic, thereby getting them noticed by upper management and giving them a seat at the decision-making table. http://bit.ly/fAloC4
Wednesday, May 4, 2011
As I return from a few days at the ADP Augusta facility, I have a renewed excitment around our Comprehensive Services business. For many years ADP has been a service organization, but in the past 30 or so, we have done so with technology only. By adding a people and partner element to the technology we have been thrown full force into the Business Process Outsourcing arena, and we are poised to lead it! The Comp Services group, led by Mary Ann Moffo, is a fast growing enterprise that is doing it right. The experience starts as soon as you approach the state of the art modern facility in South Georgia, complete with fully functional training rooms, well lit and comfortable work spaces, an elegant dining area and an impressive fitness center. During our tour of the facility, it became apparent that this is no call center. The feeling I got was that these teams truly see themselves as part of our clients' organization. They are there to help and there is certainly not a "get them in and get them out" approach to inbound phone calls; only complete satisfaction will do. The mantra of Mike Taylor's RM group is: "we want our clients to say, 'what did we ever do before ADP' when assessing the decision to partner with us." The three flavors of the Comp Services offering (Comp HR, Comp Benefits and the new Comp Payroll) allow our clients valuable options when it comes to customizing a solution to fit their unique environment. All in all, Brad Katz, Brian Murphy and Mary Ann put on a great day and a half and I am now ready to take our business to the next level in New England!!!! Thanks for a great experience!!!
Friday, April 29, 2011
Business social media is a HUGE wave that will overtake you if you do not figure out how to use it. Since reading Jeffery Gitomer's Social BOOM!, I have been trying to learn the best way to use this fast growing phenomenon. It is still in its infancy, but is growing faster than any of us can imagine and we need to get on board with it. The point of this page, my blog and other business social media outlets is to figure this out together and to get powerful ideas on how to improve our lives. We are witnessing a shift from traditional marketing methods like cold calling, email and direct mail to a more passive (but powerful) method of creative exposure. Business social media is more a buying community than it is a selling community. Most of us know how to tell people about our value, but do we know how to convey our value through our everyday interactions on social media? If we don't figure this out, we will eventually be left wondering what happened. Invite others to this page, it will evolve and grow and become more valuable, the more we share it and ask other people we respect to get involved in this conversation.